What to expect from Amazon’s roll out in Australia
It had been long feared by Australian retailers, but when Amazon finally opened its .com.au store in November 2013, it was a very quiet launch. A store selling kindles and e-books appeared without...
View ArticleHow the digital tide is turning in favour of Books and Music retailers
Specialist music and book retailers are recovering from 10 years of digital change - vinyl LPs, hardbacks and live events are their savours
View ArticleLoyalty 2.0 – why we can move on from cards and points
When I ask most people what they think of Customer Loyalty Programs, most immediately jump to talking about cards in wallets and collecting or spending points. Unfortunately that’s how most people...
View ArticleEight everyday things that should be consigned to history
When I left the house the other day a new copy of Yellow Pages was hanging out of my mail box. I haven’t used Yellow Pages for about ten years. Back then Yellow Pages for metropolitan Melbourne, a...
View Article2012: a year of tipping points
2012 was a year of digital tipping points. Universities, print media and toys felt the winds of change, while digital content finally started to earn its way.
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